LEGAL

Terms of Service.

The terms and conditions that govern your use of Vision Detection Systems products, platform, and monitoring services. Last updated May 2026.

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Acceptance of Terms

By accessing or using any Vision Detection Systems ("VDS") product, service, or website, you agree to be bound by these Terms of Service.
If you are entering into these terms on behalf of a company or organization, you represent that you have authority to bind that entity.
VDS reserves the right to update these terms at any time. Continued use after changes constitutes acceptance of the revised terms.

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VDS provides mobile surveillance hardware, AI-powered video analytics, cloud video management (AI VisionStream), and 24/7 Security Operations Center (SOC) monitoring.
Services are delivered pursuant to individual customer agreements that may contain additional terms specific to the engagement.
VDS may modify, suspend, or discontinue any aspect of its services with reasonable notice to affected customers.

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You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to use VDS products and services only for lawful purposes and in compliance with all applicable federal, state, and local laws.
You will not attempt to gain unauthorized access to any VDS system, network, or data.
You are responsible for ensuring that your use of surveillance equipment complies with applicable privacy laws in your jurisdiction.

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VDS hardware may be obtained through rental or purchase agreements as specified in your customer contract.
Rental equipment remains the property of VDS. You are responsible for reasonable care and maintenance during the rental period.
Purchased equipment is covered by VDS manufacturer warranty as specified at the time of sale.
You agree not to modify, disassemble, or reverse-engineer any VDS hardware or embedded software without written authorization.
VDS provides scheduled maintenance and support for rental equipment. Damage due to negligence or misuse may result in repair charges.

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SOC monitoring services are provided 24/7/365 by US-based operators as specified in your service agreement.
Response times and escalation procedures are defined in your individual service level agreement (SLA).
VDS monitoring is a deterrence and notification service. VDS is not a law enforcement agency and does not provide armed response.
While VDS strives for maximum uptime, monitoring services may be temporarily unavailable due to maintenance, connectivity issues, or events beyond our control.
VDS is not liable for losses resulting from delayed or missed alerts due to equipment malfunction, connectivity outages, or force majeure events.

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All VDS software, AI models, platform interfaces, documentation, and branding are the exclusive intellectual property of Vision Detection Systems.
Your service agreement grants a limited, non-exclusive, non-transferable license to use VDS software and platform during the term of your contract.
You retain ownership of all video footage and data captured by equipment deployed at your sites.

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To the maximum extent permitted by law, VDS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.
VDS total liability for any claim arising under these terms shall not exceed the amount paid by you to VDS in the twelve months preceding the claim.
VDS does not guarantee that its products or services will prevent all security incidents, theft, or property damage.

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You agree to indemnify and hold harmless VDS, its officers, employees, and agents from any claims, damages, or expenses arising from your use of VDS products or services.
This includes claims arising from your violation of these terms, applicable laws, or third-party rights.

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Either party may terminate services according to the terms specified in the applicable customer agreement.
VDS may suspend or terminate access to services immediately if you breach these terms or pose a security risk.
Upon termination, your access to the VDS platform will be revoked and rental equipment must be returned within the timeframe specified in your agreement.
Customer video data will be retained for the period specified in your agreement, after which it will be permanently deleted.

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These terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles.
Any disputes arising under these terms shall be resolved in the state or federal courts located in Maryland.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

For questions about these terms, contact our legal team at legal@visiondetectionsystems.com.

Vision Detection Systems, Pikesville, MD 21208

Our team is ready to discuss contract terms and answer questions from your legal or procurement team.