Always staffed.
24/7/365.
Our Pikesville, MD Security Operations Center is staffed around the clock by trained US operators who verify every alert, talk down intruders, and dispatch local PD with live video.
A physical-security SOC (Security Operations Center) is a staffed facility where operators verify camera alerts, intervene with live audio, and dispatch police with video evidence. VDS operates its own US-based SOC, 24/7/365 — monitoring VDS hardware or qualified existing cameras under one contract.
Alert → Verify → Respond → Dispatch.
Alert received
AI-verified detection arrives at the SOC console with video clip and metadata.
Operator verifies
A trained operator reviews the feed and confirms the threat in real time.
Live talk-down
Two-way audio warns the intruder. Most incidents resolve here without dispatch.
PD dispatch + video
If needed, the operator dispatches local PD with live video and GPS coordinates.
Trained operators.
Not call-center agents.
Every SOC operator completes a rigorous training program covering threat assessment, de-escalation, law enforcement coordination, and VDS platform certification before they monitor a single camera.
Built in
Pikesville.
Our SOC operates from the same Pikesville, MD campus where VDS hardware is designed and assembled — one building, one team, one mission. No outsourced monitoring, no overseas call routing.