Always staffed.
24/7/365.
Our Pikesville, MD Security Operations Center is staffed around the clock by trained US operators who verify every alert, talk down intruders, and dispatch local PD with live video.
A physical-security SOC (Security Operations Center) is a staffed facility where operators verify camera alerts, intervene with live audio, and dispatch police with video evidence. VDS operates its own US-based SOC, 24/7/365 — monitoring VDS hardware or qualified existing cameras under one contract.
Alert → Verify → Respond → Dispatch.
Alert received
AI-verified detection arrives at the SOC console with video clip and metadata.
Operator verifies
A trained operator reviews the feed and confirms the threat in real time.
Live talk-down
Two-way audio warns the intruder. Most incidents resolve here without dispatch.
PD dispatch + video
If needed, the operator dispatches local PD with live video and GPS coordinates.
One SOC. Every camera on site.
Your cameras or ours
SOC operators monitor VDS trailers and fixed units — or qualified existing cameras brought in over ONVIF/RTSP — under one contract. Sites don't have to rip out working hardware to get monitored coverage.
Filtered before a human looks
Cloud AI suppresses up to 98% of nuisance alerts — shadows, vegetation, animals, weather — before an operator ever sees the event. Operators spend their attention on verified activity, not noise.
Documented end to end
Every incident leaves a record: the triggering clip, the operator's actions, talk-down audio, and dispatch timestamps. When something ends up in court or an insurance claim, the evidence chain is already assembled.
Trained operators.
Not call-center agents.
Every SOC operator completes a rigorous training program covering threat assessment, de-escalation, law enforcement coordination, and VDS platform certification before they monitor a single camera.
Built in
Pikesville.
Our SOC operates from the same Pikesville, MD campus where VDS hardware is designed and assembled — one building, one team, one mission. No outsourced monitoring, no overseas call routing.
Common questions.
What does the SOC do when an alert comes in?
AI classifies the detection and filters routine motion first. A trained operator verifies the live feed, challenges intruders by voice through 120 dB speakers with strobes, and — when the situation escalates — dispatches local police with live video and GPS coordinates.
Can the SOC monitor cameras VDS didn't install?
Yes. AI VisionStream is camera-agnostic: qualified existing cameras connect over ONVIF or RTSP and get the same AI analytics, operator verification, and dispatch workflow as VDS hardware — under the same contract.
Where are the operators located?
In Pikesville, Maryland — the same campus where VDS hardware is designed and assembled. Monitoring is not outsourced and calls are not routed overseas.
How are false alarms handled?
Two layers: AI filtering suppresses up to 98% of nuisance triggers automatically, and a human operator verifies what remains before anyone is dispatched. Police are only called on operator-confirmed incidents — with video to show them what they're responding to.